Customer Service Specialist

Hi, I'm Kathy.
I help people feel heard.

9 years of caring, multi-channel support across wellness, real estate, ride-sharing, and e-commerce. Currently open to remote opportunities.

Let's Connect My Experience
Quezon City, PH kathyleen.dionisio@gmail.com +63 956 728 6017
Kathy Dionisio

What I Bring

Why Work With Me

Empathy-First Support

9 years of making customers feel genuinely cared for — across email, phone, and chat, in high-volume settings.

Reliable Consistency

Known for a strong work ethic and attention to detail — the kind of teammate you never have to worry about.

Adaptable Across Industries

Wellness, real estate, ride-sharing, e-commerce — I learn fast and deliver quality from day one.

Career Journey

Experience

Email Support Specialist

Mar 2025 – Nov 2025

BruntWork · Wellness Industry · Remote

  • Handled a high volume of customer email inquiries daily through Zendesk with professionalism and empathy.
  • Documented customer concerns and resolutions to ensure accuracy and continuity of support.
  • Identified recurring issues and supported workflow improvements to enhance customer experience.

Client Service Advisor

Jul 2022 – Mar 2024

Rocketstation · Real Estate Industry · Remote

  • Provided dependable multi-channel support (email and phone) to tenants and property owners regarding accounts, payments, and maintenance requests.
  • Took ownership of customer concerns by coordinating with vendors and internal teams until resolution.
  • Maintained clear, respectful communication while handling routine and escalated inquiries.

Customer Service Representative

Mar 2018 – Jun 2022

TaskUs · Ride-Sharing Industry · Quezon City

  • Provided multi-channel support (email, phone, and chat) across general support, billing, cancellations, and rebookings.
  • Cross-trained to support VIP hosts, handling sensitive and time-critical inquiries.
  • Processed gas, toll, and cleaning reimbursements ensuring accuracy, policy compliance, and proper documentation.

Customer Service Representative

Jun 2016 – Mar 2018

Concentrix · E-Commerce Industry · Quezon City

  • Assisted customers via email and phone with orders, refunds, and account concerns in a fast-paced environment.
  • Provided Tier 1 technical support while adhering to quality and compliance standards.
  • Handled escalated calls during peak seasons with a focus on de-escalation and resolution.

What I Work With

Skills & Tools

Tools & Platforms

Zendesk Salesforce Canva CRM Systems Google Workspace Microsoft Office

Core Competencies

Email Support Phone Support Live Chat Escalation Handling De-escalation Cross-Functional Support Attention to Detail Time Management Strong Work Ethic

Learning & Growth

Certifications

Certificates

Marketing with Canva

Canva · Oct 2025

Canva Essentials

Canva · Feb 2025

Graphic Design Essentials

Canva · Feb 2025

Foundations of Digital Marketing & E-commerce

Google · 2024

Facebook Ads Autopilot

Kurso.ph · 2024

Social Media Marketing

Kurso.ph · 2022

Graphic Design with Canva

Kurso.ph · 2022

WordPress and Marketing

Kurso.ph · 2022

Copywriting

Kurso.ph · 2022

Awards & Recognitions

Top Performer

Rocketstation · 2023

Best in Quality Assurance

Rocketstation · 2023

100% CSAT

TaskUs · Multiple years

Best in Quality Assurance

TaskUs · Multiple years

Top Performer

Concentrix · 2017

Track Record

5 Recognitions

Across 3 companies — consistently exceeding quality and performance targets.

Currently Open to Work

Let's Talk

I'm looking for a remote customer support role where I can make a real difference. Reach out and I'll get back to you within 24 hours.

Email

kathyleen.dionisio@gmail.com

Phone

+63 956 728 6017

Location

Quezon City, Philippines

Availability

Open to remote work